Ensuring a seamless and consistent customer experience across every touch point.

Contact Center Services

  • Product Technical Support
  • IT Help Desk Support
  • Billing & Payment Support
  • Collections
  • Sales Support
  • Live Chat Support
  • Email Support

Customer Acquisition

  • Order Entry
  • Payment Integration
  • Multiple Product Purchase
  • Quotation Engine

Digital Mailroom

  • Data Capture
  • Order Fulfillment
  • Contract Management
  • Lead Generation
  • Outbound Sales
  • Sales Analytics
  • Cross-selling & Up-selling Analytics

Operations and CRM

  • Billing Support
  • Inbound Contact Centre
  • Logging & Monitoring Service Requests
  • Churn Analysis & Support
  • Usage Analytics
  • CRM Analytics
  • Collection Analytics
  • Traffic Routing Planning
  • Web Correspondence
  • Network Utilization Reporting and Analytics

Sales & Contracts Administration

  • Inside Sales
  • Pricing & Contract Preparation
  • Sales Order Taking
  • Ordering Support
  • Inbound Contact Center

Order Provisioning & Order Management

  • Order Provisioning
  • Technical Validation & Support
  • Rejected Order Tracking
  • Multi-Vendor Tracking
  • Order Tracking
  • Proactive Order Management
  • Test Delivery Conformance
  • Data Management
  • Billing